PENGARUH KONFLIK PERAN TERHADAP ORGANIZATIONAL CITIZHESHIP BEHAVIOR PEGAWAI

Darwin Sirait; Bunga  Rosario Hutabarat; Dumai  Yanti Hutauruk; Julia  Inda Sari

Darwin Sirait Program Magister Manajemen, Fakultas Ekonomi, Universitas Islam Sumatera, Indonesia
Bunga Rosario Hutabarat Program Magister Manajemen, Fakultas Ekonomi, Universitas Islam Sumatera, Indonesia
Dumai Yanti Hutauruk Program Magister Manajemen, Fakultas Ekonomi, Universitas Islam Sumatera, Indonesia
Julia Inda Sari Program Magister Manajemen, Fakultas Ekonomi, Universitas Islam Sumatera, Indonesia

Keywords: Influence, Role Conflict, Organizational Commitment, Organizational Citizenship

Abstract

The role of human resources in an organization is very influential in increasing its main objectives. So it is important to pay attention to human resources. This study intends to reveal the effect of role conflict on organizational citizenship behavior of employees. Collecting data in this study using quantitative methods with an initial survey with a sample of 48 people. This study reveals that the significant influence of Role Conflict on the Organizational Citizenship Behavior of employees at the Tanjung Balai Branch Health Insurance Administration Agency (BPJS) is 2,035 on the Organizational Citizenship Behavior of employees of the Health Insurance Provider (BPJS) Tanjung Balai Branch.

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