ANALISIS KUALITAS PELAYANAN PUBLIK PADA KANTOR KECAMATAN SUNGAI TABUKAN KABUPATEN HULU SUNGAI UTARA

Abstract

Public service activities cannot be separated from human life, because public service is a service that is needed in all aspects of life. Quality and excellent public services must meet the benchmarks of service quality. Service Benchmarks are standard references that will be used as a basis for implementing services and also reference indicators for evaluating service quality, as an obligation and promise of service providers to the community in order to realize quality, fast, easy, affordable and measurable services. This study aims to analyze the quality of service from the benchmark aspects of the quality of public services in the Sungai Taurkan District Office, Hulu Sungai Utara Regency. The approach used in this study uses a qualitative approach with questionnaires and observation techniques. The results showed that the quality of public services at the Sungai Tabuk Subdistrict Office was categorized as "Good" based on aspects of service quality indicators including reliability, responsiveness, competence, accessibility, politeness, communication, credibility, empathy and physique which were all met properly.